Risk Management, Compliance, and Controls

Mined Systems performs risk services in several ways  based on client needs and requirements:

  1. On-site Risk Assessment
  2. Long term, outsourced projects where the risk management function is outsourced to MSI
  3. Risk Mitigation services whereby Controls, System Enhancements or Business Process Re-engineering (BPR) are necessary and MSI implements a solution for a client to meet regulatory or contractual business requirements.  

Project Examples Include:

  • Credit Evaluation and Account Scoring;
  • In-House Collections Evaluation;
  • Loss Mitigation Processes and Controls;
  • Third Party Collections Review and Monitoring Systems;
  • Student Loan Servicing and Compliance Assessment;
  • Mortgage  Loan Servicing Review  and Compliance Assessment;
  • Foreclosure Process Review;
  • Bankruptcy Process  Review;
  • Claims  Processing;
  • Vendor Management and Compliance Review;
  • Fraud Identification and Processing;
  • Legal Account Processing and Legal Network;
  • IT, Privacy and Security;
  • Regulatory Compliance and Implementation of CMS System;
  • Tracking Systems and Internal Operations Process Workflows;
  • SAM and Licensure; 
  • Data Security and PCI-DSS Assessments; and
  • Implementation of Data Access, Privacy, and Security tools.

The following is a list of several recent Risk Management projects the company has completed:

Process and Financial Risk Review –  Performed a full Corporate Process Review of U.S. and International organization.  Transformed the Accounts Receivable process into an automated data-driven decision system, connecting multiple disparate systems in multiple locations into a single cloud-based system with layered authority for reporting, analytics and queued processing for faster processing, transparency of third party vendors and increased ROI by greater than 350% over two years while improving compliance and oversight.

International Sales Organization -Provided Contract and  Territory Compliance for North American Franchise Organization connecting multiple disparate systems into a single cloud-based system with over 1500 users and 450 overlapping franchise territories.

Telecom Accounts Receivable Firm –  Compliance Management System (CMS) for the largest U.S. collections firm specializing in telecom. Enabled complaint tracking, tiered workflow, reporting and analytics for root cause complaints, trend analysis, and corrective action. Developed online examination module and policy and procedure tracking. Connected multiple disparate systems into a single cloud-based system with layered authority levels, analytics, and transparency. Achieved ROI of > 340% over a two-year period while significantly reducing risk. 

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